Driving to the Top: How Placentia Super Service Led the Pack in Customer Care
At Placentia Super Service, our journey has always been about more than just fixing cars. It's been about crafting an unparalleled customer experience where every guest feels valued and cared for. This commitment to excellence recently propelled us to a remarkable achievement: winning the Nationwide Top Multi-Shop of the Year 2023 award.
Super Service is ATI’s Top Shop of The Year for 2023
Super Service, which has 3 shops (Super Service of Aliso Viejo, Super Service of Pomona Valley, and Placentia Super Service), has proudly stood among the elite in the automotive industry, earning recognition as the ATI Top Shop for 2023. This prestigious accolade, awarded by the Automotive Training Institute (ATI), signifies our commitment to excellence and innovation in auto repair and customer service.
ATI's rigorous evaluation process, which scrutinizes over 1,250 independent auto repair shops across North America, identifies the top achievers based on criteria such as customer service, sales, and margins. Through our unwavering dedication to customer satisfaction and continuous improvement, Super Service has earned its place among the ATI Top Shops, reflecting the hard work and dedication of our entire team.
With over 50 years of combined experience, Super Service remains committed to providing our community with the highest quality auto repairs and services to our guests. As we continue to uphold our legacy of excellence, we extend our heartfelt gratitude to our loyal customers and dedicated team members for their ongoing support and commitment to our shared success.
Customer Care Philosophy
Our unwavering dedication to treating customers as guests is at the heart of our success. They're welcomed with warmth and respect when they walk through our doors. Our team takes the time to listen, understand, and address their concerns, ensuring they leave feeling satisfied and confident in our service.
Commitment to Quality
Quality is non-negotiable at Placentia Super Service. We hold ourselves to the highest standards, using cutting-edge technology and industry best practices to deliver top-notch auto repairs and services. Our goal isn't just to meet expectations – to exceed them every single time.
Team Effort
Winning this prestigious award wouldn't have been possible without our exceptional team's hard work and dedication. Everyone, from our skilled technicians to our friendly front desk staff, plays a vital role in creating an exceptional customer experience. Together, we're proud to represent the best of the best in the auto repair industry.
Gratitude to Guests
We extend our heartfelt gratitude to our loyal customers – our valued guests. Your trust and support have driven our success, and we're deeply thankful for the opportunity to serve you. We look forward to continuing to exceed your expectations and deliver the exceptional service you deserve.
Looking Forward
As we celebrate this milestone, we're more committed than ever to maintaining excellence and raising the bar even higher. Our journey doesn't end here – it's just the beginning. With your continued support, we're excited to see what the future holds as we continue to lead the way in customer care. Schedule an appointment with us now whether you require routine maintenance or more extensive, and you will be glad you did!