Placentia Auto Repair

The team, as a whole, are always welcoming and helpful. I have brought both our vehicles here for routine maintenance and major repair. Each time they have provided top notch service. I love that they take their time to answer questions and concerns without sugarcoating the facts. If you’re looking for honesty and quality work, you’ll find it here.

Came here for a second opinion on my Mazda service and I’m so glad I did. They were honest, knowledgeable, and thorough. My car drove off sounding and feeling so much better. They took the time to show and explain the needed repairs, which I really appreciated. Rae and Ken were great—highly recommend.

Great service, needed brakes changed & all was done with reasonable time & great price

Customer service was top-notch.

Great experience! Ricky was awesome from beginning to end! Thank you!

Came here a couple months ago to get my front control arms replaced, and haven't had a problem since. I initially went though yelp to receive a quote/schedule an appointment, but received no response for a couple days. I simply called the store and Gilbert was able to give me a quote and schedule an appointment within minutes. The price was reasonable compared to other places and what was estimated online. On my service date, the parking was a bit of a hassle and I ended up going towards the back lot which was meant for employees only. Luckily, I found a spot along the building wall. Once inside, staff were welcoming and Gilbert was able to start my service and set me up with a complimentary ride to and from my place all within 15 minutes. The waiting area was comfortable and had snacks/beverages. Everything was completed within 3 hours, and I never felt any pressure from Gilbert to perform any additional services that they found upon their full service inspection. Overall, I wished there was better parking, but Gilbert and the rest of his team were awesome!

Pretty disappointed with this place. I took my car in on Friday and was told they were busy and that it might not be ready until Saturday. I appreciated the honesty and said that was fine. However, when Saturday came, there was no follow-up or update on my car. I later realized they were closed on Sunday, which is on me. By Monday, I still hadn’t received a call, so I contacted the shop and spoke with the receptionist, who was polite and helpful. I was told my advisor would call me back, but I never received a response. On Tuesday, I called again and was told my car still wasn’t ready but would be finished by 5 p.m. I don’t understand why the service took four business days with little to no communication. I was also told my battery needed to be replaced, but it’s only 14 months old and still under a three-year warranty. I took the battery to Costco for a replacement, only to be told the battery tested perfectly fine and should last for several more years. That was frustrating and concerning. Now I’m hearing a noise under my car that sounds like something may be loose, which makes me hesitant to bring it back. Also, my oil change service reminder on the dashboard was not reset. Now I have to figure out how to reset my service reminder. I’ve had good experiences here in the past, but this visit was a letdown and has hurt my trust in their service.