He was very professional and great to work with.
Thank you so much for sharing your feedback, Bill & Lisa! We're delighted that your experience at Placentia Super Service was marked by professionalism and ease. Your kind words about our team members mean a lot to us. We're here to provide top-notch service whenever you need us again. Safe travels and happy motoring!
I found this company through Yelp. I submitted appointment request and got a response right away and a $25 coupon for first time service. I called them and Benjamin answered the call. He was helpful and friendly. The facility is high class and the waiting area is filled with drinks and goodies. The work station was set up with phone charger for many different kind of phones. I was able to work at the desk while I was waiting. Impressive! The car was done within the time frame I was told. Both Ben and Joe were helpful. I recommend this place. 👌
Thanks so much for this positive review, Ann! We so appreciate you taking the time to leave this review. Have a great week and we'll see you next time!
The truck was a no start. Full inspection plus fee to install starter I already bolted in was nearly 250.00. The hood no longer opens and closes they messed that up. They got the job done pretty quickly though so credit there. But not happy the hood doesn’t open.
Thank you for the constructive feedback, Rudenz1. We are glad to quickly serve our guests, but we were unaware of any issue with the hood. Sorry for the inconvenience. Please, contact us to bring back your truck to our shop, and we will be happy to look at that for you. You may call us directly at (714) 528-1828. We look forward to seeing you again soon. :-)
Never disappointed in the work that's done to our vehicles at Placentia Super Service. We no longer live close by but one of our vehicles needed to be serviced and we didn't really trust any other shop in our new area, so we decided to have it towed to PSS. Even when they are extremely busy they got the repair done in less than a week and so far our vehicle is back in action running better than before! The complimentary carwash helped a lot in making sure our vehicle looked super clean after the repair! Thank you PSS for never disappointing with your service, we will continue to be loyal customer's!
Sal! WOW, your review for Placentia Super Service made our day! Towing your vehicle all the way to us speaks volumes, and we'll keep working hard, never to let you down. Thanks for being an amazing customer, and here's to more clean, well-running vehicles!
Satisfied with the work that was done on my vehicle. Quick turn around. Recommended!
Thank you, Miguel, and we're thrilled that you're satisfied with the work on your vehicle at Placentia Super Service. Our goal is fast and quality service. Thanks for recommending us!
Hi Jeff, thank you for leaving a star rating for Placentia Super Service. We value your opinion and would love to hear any specific feedback you may have. Feel free to reach out to us if there's anything you'd like to discuss. We're here to help!
Hi b colt45, thank you for leaving a star rating for us at Placentia Super Service. Your feedback helps us to grow. If you have any thoughts or concerns, please don't hesitate to contact us. We're here for you!
Super friendly service (Laurie) and the car is running great. Thank you!
Thank you, Juan, for your kind words about Laurie and your AUDI Q5 PREMIUM PLUS 2012! We are so glad to hear that your AUDI is running great and that you had a pleasant experience with our staff. We strive to provide excellent customer service and it's wonderful to know that we achieved that goal with you. Thank you again for your review and we look forward to seeing you again soon!
Thank you, Siju A, for taking the time to leave a star rating for Placentia Super Service! ⭐ Your feedback is greatly appreciated, and we're glad to have served you. If there's anything else you'd like to share or if you need any assistance, please don't hesitate to get in touch. We're here to help in any way we can! 👏
Everything went well on my first visit. However, the guy Benjamin seated at the first desk in the reception area needs a refresher course on how to speak/treat customers when they need to ask a question on their $2,800 repair job. Left not liking your firm. Doubt I will ever come back.
Thank you for your feedback, Dave. We appreciate you for sharing your feelings about our service. On the day that you came in, we were seriously busy. We were down both service help and technician help that week, and we apologize when our guests feel rushed when interacting with our team. Typically, we will take more time to explain things and help a guest through the process. From the phone call to the initial greeting through the vehicle inspection and repair and to the guest exit, our goal is to provide a raving fan customer experience. But in this case, we missed the mark. We hope to have another opportunity to serve you in the future, and to provide a five-star guest experience.