Super friendly service (Laurie) and the car is running great. Thank you!
Thank you, Juan, for your kind words about Laurie and your AUDI Q5 PREMIUM PLUS 2012! We are so glad to hear that your AUDI is running great and that you had a pleasant experience with our staff. We strive to provide excellent customer service and it's wonderful to know that we achieved that goal with you. Thank you again for your review and we look forward to seeing you again soon!
Thank you, Siju A, for taking the time to leave a star rating for Placentia Super Service! ⭐ Your feedback is greatly appreciated, and we're glad to have served you. If there's anything else you'd like to share or if you need any assistance, please don't hesitate to get in touch. We're here to help in any way we can! 👏
Everything went well on my first visit. However, the guy Benjamin seated at the first desk in the reception area needs a refresher course on how to speak/treat customers when they need to ask a question on their $2,800 repair job. Left not liking your firm. Doubt I will ever come back.
Thank you for your feedback, Dave. We appreciate you for sharing your feelings about our service. On the day that you came in, we were seriously busy. We were down both service help and technician help that week, and we apologize when our guests feel rushed when interacting with our team. Typically, we will take more time to explain things and help a guest through the process. From the phone call to the initial greeting through the vehicle inspection and repair and to the guest exit, our goal is to provide a raving fan customer experience. But in this case, we missed the mark. We hope to have another opportunity to serve you in the future, and to provide a five-star guest experience.
Lori is a great service advisor, and Bob runs a top notch repair shop. Honest, Trustworthy and Knowledgeable and most of all Top Class Service! Highly recommend!
Thanks a million for sharing your experience with Placentia Super Service, Scott! 😄 We're thrilled that Lori, our service advisor, and Bob provided you with top-notch service. 🛠️👏 Our team takes pride in being honest, trustworthy, and knowledgeable, and it's wonderful to know that you appreciated our efforts. 💪 Your high recommendation means the world to us! 🌎 Whenever you need any more help with your vehicle, don't hesitate to reach out. We'll be here to provide you with another outstanding experience! 🚗💨 Have a fantastic day! 🌞
They are a very busy,good shop. They do quality repairs and work. They took me in right away, knocked out my alignment & sent me on my way.
Thank you for your kind words, John P, we are so glad to hear that you had a great experience with us. We strive to provide quality repairs and work, and we are glad that we were able to take you in right away and get your alignment done quickly. We appreciate your business and look forward to seeing you again soon!
Placentia Super Service was fantastic. Very attentive with my concerns and fixed my car to run like new! Lori and Joe, Ben and the technicians were great, if I would give 10 stars I would!
Genesis Local Market, thank you for your kind words about Placentia Super Service! We are so pleased to hear that Lori and Joe were able to help you get your car running like new. We strive to provide excellent customer service and it's wonderful to hear that you experience that during your visit. Thank you again for your review and the ten-stars future rating as we look forward to serving you again in the future.
Professional, prompt, reasonable- great customer service
Gail, Thank you for your kind words about Placentia Super Service! We strive to provide our customers with the best service possible, and we are glad to hear that we have met your expectations. We appreciate your feedback and look forward to serving you again in the future.
Happy with the service and repairs here.
Hello Brice! thank you for your kind words. We're so happy that our service and repairs left a positive impression. It's always our aim to keep our customers happy. Can't wait to see you again at Placentia Super Service!
Quick, attentive, friendly, and informative. That’s the best way to describe Placentia super service. Love coming here to any issues I have and won’t think about going anywhere else.
Thank you so much for your glowing review, Jacob! We're happy to hear that our team at Placentia Super Service provided you with quick, attentive, friendly, and informative service. We appreciate your loyalty and look forward to serving you for all your future automotive needs.
They got my starter replaced in a day. My only complaint is they charge a nonrefundable $150 diagnostic fee. At 90% of mechanic shops, this fee is waived or credited if you get the car fixed there. After spending $700, I would have expected for this to be waived.
Thank you for the feedback, Lucas. Unfortunately, we do not have the practice of waiving fees for diagnostic services. Our fees are carefully structured to ensure that we can maintain the highest level of quality and accuracy in the services we provide. We appreciate your support, Lucas, and look forward to seeing you again next time.