Set up an appointment on their website and was able to make one within the hour, first thing on a Monday morning. My '07 Tahoe was starting to feel like it wanted to stall out and sounded horrible as I exited the freeway the evening before. Dropped it off at 8 am, and by 10 am I had a text with a link that took me to my inspection details and the health of my vehicle. It was noted with random misfire on cylinders #1 & #8, and recommendation said "need new motor". When I read that, I immediately called and spoke with Don. He then explained it at length with me. He said to him, it appears that a couple of the valve lifters collapsed and confirmed the cylinder misfiring. Worse case scenario a new motor that can be as expensive as $12K, but he couldn't be sure without taking it apart. Most of that price is labor. Which I had understood. Fast forward a few days.....turns out Don was RIGHT!!! While it was still about half of the original estimate, at least I didn't need a new motor. It was in fact the valve lifters and cylinder misfiring that was causing my vehicle to get sick. At first I had considered just not putting the money into it, however, I only have 75K miles on it, and I take really good care of the vehicle. Prices of new/used cars right now are nuts, and of course not having a car payment was considered. I am very happy with the work that was done, the ease of getting it there, looked at and fixed within a week, and especially the staff service of every employee I interacted with regarding this issue. Absolutely confident in their work and service and will absolutely use them again and again and again!!!!
Thank you for sharing your positive experience with us, Monica! We're glad to hear that we were able to provide you with efficient and reliable service for your Tahoe. We appreciate your business and look forward to serving you again in the future.
I’m so happy I found this business! Everyone from front desk to mechanics! They were all so nice, and extremely professional!!! My car is over 20 years old, and thanks to them will continue to run great! Thanks so much for a great experience! I will continue to take my car, and spread the word to friends/family! I was going to Firestone, and will never go back!
And we're thrilled you found us too, Jeanette! Thank you so much for placing your faith in Placentia Super Service!
Lorianna was amazing! She explained everything throughly and really appreciated the photos.
Margaret, a huge thanks from everyone in the shop, and we look forward to seeing you again!
Placentia Super Service performed maintenance and repairs on an older, high milage vehicle that had been neglected. Repairs were done efficiently, on time and on budget. I will use them again to maintain my other cars. A special shout-out to Joe Aguilar for his excellent customer service.
Thanks for this kind review, Fred!! We appreciate your support of our business and hope to see you next time you need any work done. Have a great week :-)
Quick clean and done be back soon
Thanks for this positive review, Jacob! Please give us a call if you need anything :-) Have a great week!
The staff is very nice. The lobby is clean and they offer beverages and some snacks. They offer rides home if you need them (not sure if there's a mileage limitation).
Thanks for this five-star review, Asha! We are glad we could make your experience a positive one :-)
Noticed my radiator was leaking so I took it in here because it’s close to my house and has hood reviews. When I received the quote they wanted to charge me $875 for a factory OEM radiator. I went to the Chevy dealership and asked them how much a radiator is and the quoted me $475. So I looked at all the other parts too and everything was inflated 100-150%. I took the quote to another shop and they laughed at the amount of labor they quoted me which was nearly $1200. They overlapped many of the hours charging separate labor for the radiator and the hoses even tho it should be 1 job all together. When I confronted the service tech she said they offered price match guarantee but honestly I was so offended they tried to rip me off in the first place I’m taking my truck somewhere else and will never be back here. EDIT: Owner called me and apologized for the employees mistake. Refunded me my money for the inspection. Respectable move on the owners behalf. Customer beware and thoroughly check your quote before proceeding.
Blake, it's unfortunate to hear that you did not agree with our quote to repair your radiator. We understand that other places may have different pricing, but we can always guarantee quality. If you ever need help with your truck in the future, we'll be right here. -Bob C., Owner
Love using them as they have a wide array of years and models they can service. Their technicians are thorough and accurate, customer service is top notch, they aren't afraid to explain or answer questions and they also offer rides to return you home. Pricing is fair for the number and available services offered. Have had major work done on my Jeep Grand Cherokee '94 and a lot of minor maintenance issues I couldn't handle on my own.
Kyle, we are so glad we could serve you and your vehicles! We thank you for this thoughtful review and hope you have a great week! :-)
I chose this place after reading reviews from different mechanic shops. I felt like they had best reviews. Lorrie helped me out with getting the services I needed. She's definitely 10/10 great customer service. They did great job on my brakes, they haven't felt this good in years. I highly recommend them!
Omar, please come visit us anytime you need anything! We appreciate you leaving this positive feedback and hope you have a terrific week. :-)
All I can say is that I have never been to such an amazing place, and felt so welcome
Joshua, we are so glad you felt welcome here at Placentia Super Service! Please never hesitate to reach out to us if you need anything at all :-) We hope to keep your car healthy for years to come. Have a great week!