Hi Eddie, Thank you so much for the amazing 5-star review! We love to see that you had a great experience with us at Placentia Super Service. If you ever need anything else or have any questions, feel free to give us a call. Looking forward to seeing you again!
I had originally rated this location 5 stars but have needed to update since the first visit. Brought my car in to get check engine light and AC fixed. Left with both solved. A week later the check engine light came back on for the exact same problem and another 3 weeks after that, the AC stopped working. I took my car back and paid for another inspection and was quoted over 5 grand for the same issues in addition to new required suspension upgrades. When I declined over the phone, I was told that I would need to sign off liability because the car is "too dangerous to drive" and that I would need to wait a couple hours before I could pick it up. When I picked it up in person no waiver was ever presented. The trusted mechanic I had my repairs done at told me that the parts that made my car "too dangerous to drive" wouldn't need to be replaced for another 1-5 years and were fully safe to drive on. the people working at the location were always polite, but I did not find the overall outcome pleasant despite the pleasantries.
Hi Eddie, Thank you so much for the amazing 5-star review! We love to see that you had a great experience with us at Placentia Super Service. If you ever need anything else or have any questions, feel free to give us a call. Looking forward to seeing you again!
I needed a 60,000 mile check on my car before a long trip. Another repair shop had to cancel my appointment at the last minute. Placentia Super Service was able to take my car at the last minute and made it a priority to get my car completely serviced in one day even though I’d never been a customer before. The was great service!
Hey Theresa! Thank you for your kind words! We're so glad we could accommodate you on short notice and ensure your car was serviced in time for your trip. Providing great service, especially for new customers, is important to us, and we're thrilled you had a positive experience. We look forward to seeing you again in the future!
I would recommend Super Service to anyone , I had took my car there for a tune up and had an inspection done which I got a discount for first time customer turned out I needed several routine services done in addition to some repairs after the inspection I had used my warranty insurance Ricky made the whole process seamless for me what was suspose to be a 3 to 4 day repair turned into a 24 hour only took them 1 day for all the repairs and services the choke process and seemless got me in a rental car even gave me an additional discount for the routine service's thus shop was quality equally to the car dealership even better cuz it was alot shorter time having to wait for the repairs Thank you Super Service and Tricky for making this a awesome experience for me I gave found my go to shop for my car for a life time 💞🙏🏻
Hey there Melanie! Thank you so much for your glowing review! We're thrilled to hear that your experience with us exceeded your expectations. Ricky and our team strive to make every process as seamless as possible, and it’s great to know you appreciated our quick turnaround and the added discounts. We're honored to be your go-to shop for your car and look forward to serving you for many years to come!
Excellent service, attention to detail. Paul, Benjamin and the team has provided great customer service and took great care of my vehicle.
Hey Marion! Thank you for the fantastic feedback! We're thrilled to hear that Paul, Benjamin, and the team took great care of your vehicle and provided excellent customer service. Attention to detail is something we pride ourselves on, and we appreciate your recognition. We look forward to serving you again!
Car broke down on the freeway, AAA picked me up and recommended this repair shop close to home. The service was fantastic. Quick intake and understanding of my issue. Upfront transparency on the inspection quote and then again on the repairs needed. It was more on the pricey side but the service managers work hard to take care of the things they can. The car is running great and my piece of mind is well worth it. Absolutely, a fantastic experience.
Hey Mac1super, Thank you for sharing your experience! We’re so glad AAA brought you our way and that you found our service to be fantastic. Transparency and clear communication are things we take pride in, so it’s great to hear that it made a difference during your visit. We're also happy your car is running great and that you feel the peace of mind was worth it. If you ever need anything in the future, we’re here to help!
During our heat wave, sensors decided to appear. Placentia Super Service was able to get us in quickly, diagnosed and fixed the issues quickly at a very reasonable price. Been 3 weeks and is running perfectly - thank you Ricky and team.
Hi Teresa, We're really glad to hear that we could help you out during the heat wave! It's awesome to know that everything's running perfectly now. Ricky and the team always aim to provide quick and effective service, and it means a lot to hear that you appreciated our efforts and prices. If you ever need anything else, you know where to find us.
My car’s check engine light came on and was making a lot of noise, so i had it towed here on a Sunday. They were closed, so i called first thing Monday morning. Every staff member was very friendly and helpful. within 2-3 hours after opening, they diagnosed the issue and stated it should fall under warranty. They had already notified the dealer and all i had to do was have it towed there. I appreciate all their honesty and being transparent regarding what i had to pay. They could’ve charged me for the full repairs, but they were honest about seeing my car’s problem and knew to contact the dealer. Very professional establishment! I will be back.
Hey Mark, We're so glad to hear that you had a positive experience with us, even on a hectic Monday morning! Our team always strives to be as helpful and transparent as possible, so it's awesome to know they had your back and got everything sorted with the dealer. We're happy you appreciated our efforts to make the process as smooth and honest as possible. Thanks for choosing Placentia Super Service, and we're looking forward to helping you out in the future. Drive safe!
Hi Vicky, Thank you so much for your awesome review! We're thrilled to hear that you had a great experience at Placentia Super Service. It always makes our day to see feedback like yours. If you ever need anything, don't hesitate to give us a call.
Great shop, awesome customer service with lots of communication about any issues they uncovered. Completed the work before the promised time, and the car is functioning better than ever. Thank you!!!
Hi Lauren, We're thrilled to hear about your experience with us! It's awesome to know that the communication, service, and timing met your expectations. We’re all about making sure your car runs smoothly, so it's great to hear it's performing better than ever. Thanks for choosing us, and we look forward to helping you out next time!