They fixed our whole braking system and a bunch of other things. My family has been going to PSS ever since I was a little girl. They are very honest and trustworthy mechanics. They will let you know what needs done now and what can wait a little bit.
It is our pleasure to serve, Dominique. Thanks for your ongoing support. We appreciate you and your family. :-)
I had change my review I am so heart broken. I feel that maybe because I was trying to get a better deal and save money I was not given the full service I was expecting. They changed my oil however my oil filter is the same old one and my truck is missing oil already!!! Plus my windex container was not filled up. The oil change service was supposed to come with all my fluids checked and it wasn’t. Everything just went all bad. Sorry but I expected more out of them…
We are so happy we made you happy, Juan Carlos! Thanks for placing your trust in our team. We look forward to seeing you again at the next service. :-)
1. First time customer. 2. Needed service for 2011 Mercedes C300. 3. PSS was highly rated and close to home. 4. Service was performed in a timely manner and at a reasonable price. 5. Michael Sommerville is the friendliest auto service rep I’ve ever worked with. 6. PSS was larger than I expected, and I was impressed by how clean the shop is. 7. Will be back, and will recommend PSS to others. Thank you
By the Numbers! Wonderful review, Ryan, thanks for the five stars!
Oil change and engine check light
Thanks for the five stars, Richard!
Spoke with Lori initially and set the appointment. Arrived on schedule and gentleman at front desk assisted me. They gave Me accurate prices and options. Performed the job in a timely manner. Very professional, courteous, friendly and helpful. Would use again and recommend to others. Personal note. I appreciated the diversity of the staff made it more welcoming.
The pleasure is all ours! We're thrilled you had such a good experience! See you next time!
Very friendly and helpful people. Got my car fixed and let me know everything going on with the vehicle. If you care about customer service then this is the place to go.
Thanks, Dominic, for the kind words. We strive to always provide super service, and we're glad you're happy with us. :-)
This place is amazing. Outstanding customer service, fair pricing and clean. I would definitely recommend!
Thank you so much, Jaime! We appreciate your kind words about our super service. :-)
Got an oil change but my car is still saying I need to get one still. Did not look at my car dash at all it seems like.
It appears that we did not reset your maintenance reminder light, and we are sorry that happened. That's totally on us, and should have been part of the service. We confirmed with the technician that the service was performed and confirmed the purchase of an oil and filter for this vehicle. Shaun, you can return at anytime and we will reset the reminder light. Thanks for your feedback and we look forward to hearing from you soon. Our number is 714-528-1828. -- Bob Cornwall
I went there to get my brakes fixed but they did NOT fix them at all. They charged me almost 1k just to inspect it and house it for nearly a week. I called everyday to check the status and even went in person. They lied to me saying it wasn't done when it was. The brakes immediately started to squeak and failed to work causing me to end up in a accident. Luckily I didn't get too hurt. I tried to reach out to them to give them a chance to make it right but they refused to apologize or admit any fault or assume any responsibility. I'm not on here just to arbitrarily leave a bad review. I feel a human moral obligation to share my experience in hopes it could save some one else money/time/hospital visit/ etc.
William, we apologize for the reasons that prompted you to write and for any trouble we may have caused you. Your last visit with us was 18 months ago. We've contacted you in the past when you left a similar review and offered to inspect the vehicle, which you declined. If there is anything else we can do for you, please give us a call.
Bet car service I've ever received.
Thank you, Lupita!