Thanks for placing your trust in our auto repair team, Rod. We appreciate your support. :-)
Took my car here because of the reviews... I dropped off my car at 8 am this morning to get an O2 sensor replaced on my Acura. Staff was friendly and the place was clean but what happened at the end of the day is not ok. I communicated to them that i had to work at 5 pm and they ensured me that they would call me when my car was ready by 1pm. Almost 3 hours later after 1pm, I had to call and see what was going on. I understand people call out and things get crazy busy, but where was the call to let me know its going to take more time? I communicated my time constraint, why wasn't I communicated about the wait? I lost money not being able to make it to my shift. Had I known, I would've made arrangements to get to work. Didn't expect this from such a highly rated shop. Bummer.
Thanks for the feedback, and it will definitely help us improve in our communication going forward. Just like so many businesses today, we are struggling with personnel problems and making sure our normal procedures are being performed, even when it is really busy. We strive to be the friendlier and more helpful car repair in every car repair job we take on. I am glad that the friendlier part came through but sounds like we missed on being helpful, especially since you had to miss a shift due to our lack of communication. I will address your feedback at our weekly meeting and make sure that this won't happen again.
Thanks for letting us know our team did a great job, Shanna! :-)
They are awesome here. Prices are reasonable and they’re fast. They have great service. They’re super organized. Helpful. Plan to take my vehicle here going forward.
Thank you, Christine! Your kind words are greatly appreciated. 😄👍🏻🚘
I was helped by Benjamin. He was extremely helpful and had my brakes fix within a couple of hours. Placentia Super Service is a great location with very reasonable pricing. They even offered me a free ride home which was awesome. I definitely recommend this place for all maintenance jobs needed on your vehicle
Thanks for your trust, and Happy New Year! :-)
Great service from my initial contact for just an oil change, to a recent major repair that was just as quoted and finished in a timely manner. Great Service!
Trust and transparency are what we operate on! Thank you for your review! Have a great Sunday!
Thank you, and Merry Christmas! 😄👍🏻🚘
Always great car care here and people. They do everything, have honest opinions, and will have you returning. I’ve brought my performance import here for fixes and installs. And their new waiting area is nice.. work desk, wifi, astro arcade game, sofa chairs, and coffee.
Thank you, Eric, and Merry Christmas! 😄👍🏻🚘
Thanks for the five stars, and Merry Christmas! Safe travels. :-)
Thank you, Joshua, for placing your trust in our auto repair team. Much appreciated! :-)