Do not be fooled by the good reviews. Took my 2008 Mercedes Benz E350 Sport in for 3 issues on Wednesday 8/11/21 at 9am: 1- check engine light 2- install the tire pressure sensors I bought 3- replace a turn signal light I was told they would call me by Thursday when the diagnostic was complete so I can authorize the work. That did not happen- FAIL #1 I ended up calling them Thursday and asking to speak with the manager. The manager (Don) apologized and explained they were busy and had some call offs etc. Guess what Don, your customers are busy too. I gave Don another chance because he was so sincere in his apology. Don tells me he's going to take care of this personally and he will CALL me by 9am Friday morning with an update on the diagnostic so I can authorize the work. That did not happen - FAIL#2 When I called Friday afternoon, Don finally tells me what the car needs and I authorize some of the work. Don assured me he and his team would have my car completed by Saturday. That did not happen - FAIL#3 Here we are on Monday and they call me and tell me the parts have just arrived and my car MIGHT be ready by closing time. ARE YOU EFFING KIDDING ME? I called in Monday to give Don one last chance to save the sale and he FAILED by offending me with an offer to take off $100 from the total cost. I told Don to return my car to its original state and I will take my $1800 elsewhere so I can give some other hard working mechanic my hard earned money. Don will eat the cost of lost labor and returned parts etc. The irony is, it was the Yelp reviews that brought me to you Don. It will now be the same Yelp reviews that turn away a potential customer because you guys are just TOO BUSY to work on customers cars. End result: Don, you're fired! Don's net sales will be -$1800 this quarter...STAY AWAY YIKES!
As we mentioned before on Yelp, Anthony, it's truly disappointing to hear this, as our team respects the time of our customers. We'll always do our best to communicate our timelines as best we can. We assure you our team only wants the best for our customers, and it's unfortunate to hear we did our best to help make this right for you, and it wasn't enough. While we're certainly responsible for the extended time it took to diagnose your vehicle due to employee call-outs, the timeframe in which we receive the required parts to repair your vehicle is outside of our control. We rely on part distributors for timely shipping but can't always guarantee that there won't be delays on their end. That said, we're confident in the caliber of our team and are proud of the work we do. Please know that should you ever need our assistance again in the future, we're here for you. Regards, Bob C., Owner
The staff is the most professional I have met super kind and they were able to walk me through a step by step on what my car needed. They got my car in and out in two days. With plactenia super service you really can't get any better than them and I will be a life long customer.
What a wonderful review! Thank you for making us your go-to auto repair team. We’ll see you at the next service visit. 😄👍🏻🚘
This is an update to my previous review. Bob called me to let me know that after my comment about the high price of the parts, they had confirmed that there was an issue with the pricing they had charged me for my car's parts. They refunded me a fair amount. I appreciate that they took my complain seriously and acted accordingly. The job was completed to my satisfaction and the car is running smoothly.
Carlos, according to our analysis, the OEM Hyundai parts we replaced on your vehicle are well within the price range. Once you factor in labor costs, we believe you're getting a great deal that you won't find elsewhere. If you have any further questions about these parts or the completed work, please reach out at (714) 528-1828. We're happy to clarify anything. You're also welcome to revisit our shop if there's anything else you need for your vehicle. -Bob C., Owner
There were some issues on the brake repair. I called and talked to Bob and he apologized and was right to the point to make everything good. They corrected the problem, rechecked the car and I very happy with their work. The are my go to mechanics from now on. Oh, nice waiting are, very comfortable.
Not surfacing your rotors was clearly our mistake, and I apologize on behalf of the team. If you haven't already gotten in touch with us, please do so as soon as possible. Happy to get you taken care of right. -Bob C., Owner
Thank you for the five stars, Linda. 😄👍🏻🚘
Great customer service, and great experience overall!
Thank you so much, Roni, for letting us know we did a good job. 👍🏻😄🚘
Thank you so much for placing your trust in our auto repair team. We hope to provide a 5-star experience next time. :-)
Thanks, Melissa, for coming in to see us. We hope to provide a five star experience next time. 👍🏻😄🚘
Best auto ship I've ever been to!!!
Thank you so much, Christina, for the kind words about our auto repair team. 👍🏻😄🚘
Big thank you to Don for taking care of me and my car. I came here to fix my horn and Don was very transparent about the pricing and what I can expect. The issue turned out to be very minor. He got me a discount but ended up just scratching the whole repair cost and I only paid for the inspection. Thank you for making the process painless. Will be returning.
Thank YOU, Paul, for allowing us the opportunity to serve. Much appreciated.