I learned of Placentia Super Service through Facebook where they offered to allow you to spread the cost of your repair over monthly payments. As my car was having cooling system issues and I had very little money, I gave them a try. I was approved for the monthly payments called Easy pay. My service writer took me to the service bay so the mechanic could show me my leaking radiator. The mechanic also told me I needed a new air filter. I just put a new air filter just a few days ago, so that led me to not trust the mechanic. The service writer told me the car would not be ready until the next day, so she provided me with a loaner. The next day, the service writer told me my car and paperwork would be ready to pick up after hours. I got off work after 830 pm and did not find my car out front as I was told it would be. I walked to the back of the shop and found a tech working after hours. He was able to pull my car out of a fenced area and give me my keys. I still did not have a copy of my final paperwork. The next morning at 11 , the service writer gave me some excuse of why my car was not out front and told me she would e mail my final paperwork. My car was finished on Friday and I still don’t have a copy of my final paperwork!! I will not use Placentia Super Service again!
We apologize for the confusion. Our Service Advisor did promise your vehicle, but could never secure payment which is why it was not left out front. You had a loaner car, so she thought you would just be picking it up the next day. Our Service Advisor was shocked to learn of this review because she kept in contact with you throughout the process but just could not get a hold of you at the end of the day to secure payment. We like that your experience started well. In all reality, you did get your car without payment, and we called you the next day to get the payment, but this is not how we normally do things.
I was skeptical at first but they were fast. Didnt upcharge me. Ill be back to have them check the brakes
Thanks, Mary Ann, for your trust. We look forward to seeing you again next time. :-)
Would not recommend to anyone for any reason 🙌 found better prices elsewhere !
We are sorry you feel this way, but in our shop, we are going to tell you all the things that need to be done on your vehicle so you can be safer, make intelligent decisions, and your car will last longer. We don't take shortcuts here, and our pricing reflects our extra value, care, and warranty service.
Would not recommend to anyone for any reason
I'd be grateful to know more about what we could've done better, Nicholas. Please feel free to call us at (714) 528-1828 if you have extra info regarding your auto service. Happy to address your concerns. -Bob C., Owner
Thanks for the five stars, Matt! We hope you have a fantastic week. :-)
BEST Car Repair Company I've ever used! 10/5/21: 2015 Hyundai Tucson LTD- starter unexpectedly went out at only 49K miles. 1 year past my 5-yr warr, dealer quoted $1,000 P&L to replace. Same day, I called Placentia Super Service. Benjamin quoted $419 for same electrical job AND gave me additional $25 Yelp discount, for a total cost of $394. Wow! Plus, part was ready when tow truck delivered my car. 2 hours later....I had my car back. Friendly! Honest! Great Pricing! Through! FAST! On top of great service, PSS referred me to a fast, reasonable tow service - Romeo’s Towing, also in Placentia. I'm a Placentia resident, so close to home too! 👍🏻👍🏻👍🏻 all the way. Thank You!
Wow! Thank you so much, Diane, for your heartfelt review about our auto repair team. We are so happy you're pleased with our service. :-)
Quality service they seem to be knowledgeable in their work.
Thanks for allowing us the opportunity to serve, Carlos. We appreciate your support. 👍🏻😄🚘
They are a top notch mechanical shop. Good people and kept me informed of the work being done.
Thank you for the kind words about our auto repair team, Tom! We truly appreciate the great feedback. :-)
This shop is so amazing. Benjamin was super helpful and on top on the repairs. The Technician Anthony even stayed after hours to ensure my car was ready to go and perfect. I would highly recommend getting your vehicle serviced there. They do a complementary 60 point inspection to make sure the vehicle is in good shape and there aren’t any safety issues going on. The advisors are super knowledgeable and will go through each part and explain how it functions and effects the vehicle. Great shop!
What a wonderful review! Thank you, Benjamin, for the kind words about our auto repair team. We deeply appreciate the opportunity to serve and look forward to seeing you again at the next service visit. :-)
So, after having my battery replaced by triple A, it turns out my alternator was also out. I got my left and right control arms replaced as well, which requires an alignment. My spark plugs also needed to be replaced. All of these repairs can be stressful, but this is my third time using Placentia Super Service, so I knew that my car was in good hands. I originally had a an appointment on Wednesday, but they were able to run diagnostics on my car on Tuesday and I was out and driving again by Wednesday afternoon. There's a reason they have such great reviews! They are such kind and honest people here. When you go, they give you a detailed report of what they found and what services they provided, with an expense report for the parts as well as the cost for labor. I recommend this place to all of my friends with car repair needs.
We are so happy we could help, Lauren! Thank you for the kind words about our auto repair team. Have a super weekend! 😄👍🏻🚘