It took 3 hours for an oil change, replace windshield wipers and hood struts. I brought them the hood struts. They said the parts were defective. They ordered the part, I brought my car back (2nd trip) those were defective too. They have ordered yet another set and i have to come back a 3rd time - as if i have all day to sit in their lobby. I am deeply disappointed and the part is too expensive for such a run around.
If not for those parts, Angela, we could've gotten you back in your vehicle and back on the road much sooner. I apologize for the inconvenience. My team and I know that your time is precious, and that's why we want this to be resolved as quickly as possible. The moment your parts arrive, we'll give you a call. -Bob C., Owner
- Placentia Super Service