Thank you, Todd, for allowing us the opportunity to serve. :-)
Happy Friday, Michelle! Thanks for allowing us the opportunity to provide you with super service. :-)
Thank you, Thomas. We hope you have a fantastic week! :-)
Thank you, Ron, for coming in to see us. We hope you have a super weekend! :-)
Owfull service they just want people to come in. They don't listen to the customer.
Sorry, but we could not find your name in our system, Ismael. It is always our goal to help a customer out quickly and add them to our schedule. Also, it always our goal to stay in communication with our customers throughout the process by text and phone communication along the way with a digital picture inspection that is generated with every vehicle. Our team knows that when a guest comes in, we have to make sure to note all the concerns with the vehicle and address all of those issues as quickly as possible. Here's wishing you safe travels and the ability for you to find a shop that is dedicated to those same ideals.
Very attentive and upfront with everything since I started taking my vehicle to them. They are always available to take your call and getting an inspection report via text with images is great!
Thanks for the heartfelt review, Phil. You’ve made our whole day! Thanks for placing your trust in us. :-)
Edit: The manager was friendly and apologized for the lack of communication. He gave very sensible reasons to make me think the service I received was a one-off mistake. He was also willing to explain pricing and go over how they strive to provide good service. Overall, I think it would be worth coming again, they may not be the cheapest but they do care about their customers --- Staff is friendly but will not return your calls. It takes them a whole week to inspect my vehicle and then they wrote me a $7k dollar estimate and well over half of that was labor. The diagnostic was partially done and the prices are insane. buyer beware
We really appreciate your business, Dominik, and sorry to see that we let you down this time. Poor communication is not what we expect for our guests, and we know we can do better. We will be having a meeting this week with our team to discuss your review so we can avoid making these mistakes again. We hope that sometime in the future, we can regain your trust. Again, thank you for your much-appreciated feedback.
Alex and team are friendly and professional! For my 2009 Jeep Grand Cherokee with 167k miles, Placentia Super Service repaired two oil leaks, replaced all 4 shocks and fixed the windshield wiper nozzles. I was ready to give up on my Jeep and now I feel really good that the work done by Placentia Super Service will give me way more driving miles.
Thank you so much, Ron! We are thrilled our team could help you and your Jeep. We appreciate the opportunity to offer you super service. Have a great weekend! :-)
Friendly professionals. Clean and comfortable waiting area. Shuttle service was a plus since this is our only vehicle. I will definitely return to Placentia Super Service when my vehicle needs service.
Thank you, Patricia, for placing your trust in our auto repair team. We appreciate your support and hope you have a super week! :-)
Thanks for the five stars, Emily. Safe travels and have a wonderful week! :-)