Everyone is business-like and yet down to earth and friendly. I do not hesitate to refer them.
Happy Friday, Sondra, and thanks for the five stars. We appreciate your kind words. :-)
They also replaced the accuators for automatic windows on one of my other cars.
Thank you, Kourosh! We appreciate the opportunity to serve. :-)
I went here because of the good reviews but unfortunately I can’t leave one of those. When I called they told me they could take me in on a Friday but I’d most likely have to leave it overnight. I asked if they’d be able to work on it if I brought it in on Saturday and the said yeah to bring it in anytime. They didn’t perform the diagnostic test until the following Monday morning after I called them twice. They they told me it was going to be $700+ to fix the brakes on my 2008 Toyota Corolla. I made the easy deduction to take back my car and go somewhere else that wouldn’t overcharge me and take days to run a simple test.
We messed up big time and we're sorry. We were shorthanded. One tech had left us and our service manager was on vacation. We had poor planning in overscheduling and obviously messed up in not getting to the vehicle quickly enough. We really probably deserved a one star, so thanks for offering us two. Since then, we have had another tech start with us on Wednesday and are looking to improve communications to handle these situations before they get out of hand. We are also restructuring and training our front staff to better address the appointment schedule and quickness of promised services. Our recommendations are complete with a digital inspection and we do use the best quality parts with the best warranty, but none of those matters if we can't perform the inspection and repairs in a timely manner. We are very sorry and will work to constantly improve, and really do appreciate the feedback, Savana. Thank you, and we hope we can earn back your trust in the future.
Thanks for the five stars, Olga! We appreciate your trust in our super service. :-)
Thanks guys
Thank YOU, Chris. It was a pleasure. :-)
Happy Friday, Ryan, and thanks for the five stars! :-)
Thank you so much for the five stars, Vincent. :-)
These mechanics know thier trade. They fixed things quickly, and don't break the bank. Update 3 months later: Still 5/5 stars! I had a grievance. And when I talked to them about it, (instead of slamming them online), they resolved all my issues with professionalism. That's what I call "Super!" Thank you for fixing my car right again.
What a wonderful compliment, David! Thank you for the high praise of our super service. :-)
My car has been burning oil quickly and Lori, one of their many fantastic staff members, always looks out for me and not only checked my oil, but offered to top it off until I need an actual oil change. They definitely take care of their customers!
Happy Monday, Teryn, and thanks for the five stars! :-)
Thank you, Kay! Much appreciated! 😄👍🏻