Very attentive and upfront with everything since I started taking my vehicle to them. They are always available to take your call and getting an inspection report via text with images is great!
Thanks for the heartfelt review, Phil. You’ve made our whole day! Thanks for placing your trust in us. :-)
Edit: The manager was friendly and apologized for the lack of communication. He gave very sensible reasons to make me think the service I received was a one-off mistake. He was also willing to explain pricing and go over how they strive to provide good service. Overall, I think it would be worth coming again, they may not be the cheapest but they do care about their customers --- Staff is friendly but will not return your calls. It takes them a whole week to inspect my vehicle and then they wrote me a $7k dollar estimate and well over half of that was labor. The diagnostic was partially done and the prices are insane. buyer beware
We really appreciate your business, Dominik, and sorry to see that we let you down this time. Poor communication is not what we expect for our guests, and we know we can do better. We will be having a meeting this week with our team to discuss your review so we can avoid making these mistakes again. We hope that sometime in the future, we can regain your trust. Again, thank you for your much-appreciated feedback.
Alex and team are friendly and professional! For my 2009 Jeep Grand Cherokee with 167k miles, Placentia Super Service repaired two oil leaks, replaced all 4 shocks and fixed the windshield wiper nozzles. I was ready to give up on my Jeep and now I feel really good that the work done by Placentia Super Service will give me way more driving miles.
Thank you so much, Ron! We are thrilled our team could help you and your Jeep. We appreciate the opportunity to offer you super service. Have a great weekend! :-)
Friendly professionals. Clean and comfortable waiting area. Shuttle service was a plus since this is our only vehicle. I will definitely return to Placentia Super Service when my vehicle needs service.
Thank you, Patricia, for placing your trust in our auto repair team. We appreciate your support and hope you have a super week! :-)
Thanks for the five stars, Emily. Safe travels and have a wonderful week! :-)
They usually have a $99 “inspection/lift fee” just to confirm the cars issue even if you already know the problem. That it self is a red flag sorry. (They waived it for me though). I had a simple exhaust weld issue, they wanted to charge me $160 and thats WITH some sort of made up “coupon” hahaha. Literally everywhere else for the same issue was charging $40-60 total. No BS fees, no hidden coupons, no fake charges. With that 1.5 hour experience, I mentioned the fact that EVERYWHERE else were charging LESS THEN HALF of what they were, they still didn’t want to do it. They took my truck off the lift and I drove to Anchor Muffler in Anaheim, paid $40, took 30 min and done. Sorry, I would never use these guys d’or any service because i know they make up fake fees and bs coupons to make their over the top prices seem a little more tolerable. For mechanic work, go to Community tire and auto in brea, for muffler work go to Anchor Muffler in Anaheim. You will save a ton for FAR better service.
I understand if you feel that our prices for certain services are excessive, Omar. However, please know that our coupons and applicable fees are legitimate and that you're always paying for quality work. Our score of 4.9 on Google will attest to this. Many satisfied customers have left our shop knowing they just received the best of care for their vehicles. If you're interested in experiencing that for yourself, feel free to give us a call the next time you run into exhaust issues or if you have any other auto concern. -Bob C., Owner
Thanks, Marissa, and have a wonderful week! :-)
Thanks for coming in to see us, Francisco! Have a super day. :-)
Thank you, Noah! Your five stars are much appreciated. :-)
I’ve been going to placentia super service for a few years now and they have been excellent.
We appreciate your ongoing support! Thank you, Lauren. 👍🏻😄🚘