Placentia Auto Repair

Although I did not use their facility, my experience over the phone with them gave me an indication/sense of care.

Came here the day before New Year's Eve. Car needed a big brake and rotor replacement and these guys made sure it was all changed within one day even though it was busy. I am very grateful for the warm attitude they had and patience with my car.

The guys who work here are professionals who have significant experience in auto repair and the auto industry at large. They'll tell you what you'll need; they'll tell you what you don't need also (which is worlds better than being taken for a ride - The only thing that should be taken for a ride is your car!) This shop is especially recommended for people who purchase their vehicles from CarMax, as they work directly with their warranty company (though their services are competitively priced to begin with.) I'm sure all the service advisors know how to maximize the value for their customers, but you'll be in particularly good hands if you ask for Don.

Brought my work truck here and Jasper and the crew did a thorough inspection and made it work again. I worked with Jasper on getting approvals for the repairs from various departments at work and he was patient and kind the entire time. Brought my own car, a 1999 Miata, for an inspection and was elated to know that Jasper also had the same Miata in the past and knew how much I loved this car. He gave me a series of quotes for the work that needs to be done, which I plan on getting done here. The shop is neat and clean inside and I received a follow-up text a few days after asking how the service was. I'd recommend Placentia Super Service and yes it's a little pricier, but I'd especially recommend it if you have a Miata since Jasper knows about the love hate relationship with this car.

I was very happy with the service I received. Jasper was super nice and communicated with me after I left my car and the service was done quickly. Thank you!

Jasper greeted me when I arrived and was very welcoming. I felt comfortable with the information he provided. He kept in contact with me once I left my car and it was done sooner than I expected. I am very happy with the service I received.

I should start by saying I really don't know anything about cars. My car was having issues turning on and I felt it had something to do with the battery. I brought it in to Placentia Super Service and talk to Jasper about some of the issues I thought the car may have, which I didn't think much, they did a full check up of my car. Once we figured out what was wrong, which wasn't really the battery, I felt like they explained thoroughly what was wrong and why I need to fix this specific part. I felt they had great customer service the whole time I dealt with them, and were very considerate to my work schedule and when I would be able to pick up my car again. Truly recommend these guys!

This shop is a family owned shop. Even though I am not related to anybody there I feel as they are my family. I know when I go there that they will take care of me . I love how easy going everybody is along with being thorough. The pictures that they provide of what's wrong is amazing because they literally pointed out to you.