My first visit was such a pleasant experience. I've only had my Subaru serviced at the dealer prior to this because everything was covered for the first 2 years. It was time for the 30k service and the dealer quoted me $600+ for this service. Decided to look around for a local auto service. Initial contact was with Andrew and he let me know that they will check all the things recommended for the 30k service and will only recommend what is needed. I was nervous about not going to the dealer because I really want to make sure my car is taken care of, but decided to trust this place. At my appointment, Jasper offered the most excellent customer service, bringing out the space heater and tv remote as soon as I sat down to wait. Also there are plenty of snacks and drinks and a popcorn machine to keep you comfortable while you wait. Jasper answered all my questions without ever making me feel like an idiot. I know my questions showed how ignorant I am when it comes to cars, but he took the time to make sure I understood. Besides the regular oil change, my car only needed a few other things, not $600 worth. Jasper communicated this with me and made sure I was okay with the price before proceeding. I left there feeling like they took care of me and my car and will definitely be going there for my next service.
Thank you for this fantastic and candid review, Pearl. We appreciate the opportunity to earn your business.
- Placentia Super Service