I went in about 2 weeks ago. I felt jerks in my car all the time for months and took it to a few places that pretty much made me feel like I was crazy. I came here because I am new to the area and my friend recommended it to me. It was an amazing experience! They figured out what was wrong, gave me a reasonable price, plus they gave me the price BEFORE doing anything! My car has been running great since then. I will definitely come back for all of my car needs. Also, they send texts and such to get in touch with you which is very helpful! Finding a good mechanic is hard and I'm so glad I found one by my new home!
I am writing this review to retract the 1 star review i posted on 11/27/18. I was very quick to only post what i felt at the time, which after 24 hours, i now know was caused by my having major issues with my car, having to take a day off without pay, and personal issues that made it necessary to find a new mechanic i shouldnt have taken it out in my review. And i want to say after 24 hours and after speaking with Bob, one of the owners, today, i was completely wrong in my previous post. I want to thank Bob and also apologize to Don because as it turns out, they are both stand up guys and i will be happy to bring my car there anytime. Today was a very positive experience and i was made to feel like my business matters but most importantly i see that when i chose to call them i chose right. Again, i had a bad day yesterday all around but Placentia Super Service handled my needs in a professional way and i am grateful to have them in the future for all my automotive needs. Thank you Bob for being a great guy and i look forward to future business. And Don, i hope you accept my apology.
It was an absolute pleasure to get the work you needed done, Kerry, and the fact that you came back to update your review means the world to us. Thanks so much for taking the time to write this and for all of your support. We'll be here if you ever need a hand in the future. -Bob C., Owner
I took my car here for the 1st time on a referral from Carmax. I was very impressed with the shop the staff and the work they did to my truck. These guys are honest and the real deal. Especially in an industry where there are a lot of scam artist. Not these guys they are thorough and explain everything to you. My new shop.
I have been going here for over 8. 8 years and I get nothing but good service. best best shop in my money, I'm a lifelong customer. They ate honest and up front no scams
Will, I appreciate the vote of confidence! Those words mean a lot, especially in an industry where that's everyone's primary concern. No matter what, our first priority is your comfort and knowledge. Thanks for supporting us! -Bob C., Owner
I’ve been here multiple times for various car repairs and service. Everyone who works there is friendly, honest, and efficient. They do everything I used to get done at the dealership, but with more personal attention and care. Their prices are appropriate and reasonable; they didn’t try to charge me extra or more than what’s standard for their time and parts. I’ll be back!
Amy, I'm always thrilled to help you out. No matter what it is, we're happy to do the best we can to make it work for you. Thanks for being part of our family! -Bob C., Owner
My first time using their service and had a very pleasant experience. Work was completed on time and done professionally. People were friendly and waiting area was clean and comfortable.
Thank you so much, Scott, for giving us a try. We always aim to please and we're glad we hit the target. Have a super week! :-)
Professional and courteous service at a great price! Will definitely be back.
Thank you so much Sonia! I’m glad we were able to help!
These guys are great. They are genuine mechanics, as well as genuine people altogether. I came in for an oil change, and to replace the shift linkage on my Mercury that a tow truck driver had broken when manually shifting my car into neutral (it's a long story) They special ordered the part, and told me to bring my car back when the part came in which was 2 days later. I brought it in, and left for work for the day. During my shift, I got a call from Don who stated the part received was incomplete, and they'll need to special order another piece to be able to fully install. Mind you I've already paid for this service in advance, but due to the fact they needed to keep my car in their garage an extra day, they provided me a loaner car, as well as ordered the missing piece of the shift linkage and did not charge me extra for EITHER. These are stand up guys, and I will definitely continue to utilize their services. Also, just like other reviewers here have stated, they email/text a detailed inspection and list all areas that your car may need improvement when you get routine work done like an oil change. On top of that, they text you occasionally, simply checking up on how your car is running after they've worked on it. They are hungry for your business. And they deserve it. I highly recommend their services to anyone.
These guys were super helpful and took care of my carmax warranty and even quoted me repairs i did not notice the first time. They took their time, kept me updated, took care of the carmax warranty, paid my deductible and i was ready in no time.
Placentia super service has taken care of my multiple times now on many different vehicles and always done a extremely quality job where I feel confident driving away, it's hard to trust people these days with certain things when we don't know how to fix items our selves, I feel honesty here and am hesitant to go any where else, thanks Don and Bob !